Overall Experience Reviews For Sport Clips Haircuts of Stone Creek Village - Cary

1 rating

I'd give it zero stars, but that wasn't an option. Had the WORST experience at this location! Walked in at 4:40 PM on a weekday with my two sons. Signed in and saw on the board that one son was on deck and the other would be 18 minutes. There was one stylist cutting a client's hair. The other stylist (Ashley) was on the phone (without talking to anyone) and had two other ladies with her. I waited 5 minutes (despite being "on deck") without being acknowledged by a human being so I asked what the holdup was. She started tapping her nails and ignored me. I asked again and she said that the other two ladies were trainees. I asked yet AGAIN how long it would be. She didn't respond and tapped her nails some more. I then asked for the manager's name and number. She handed me a card with the store number. I called the number and she told me to hang up because it was the store. I asked for a regional manager and she refused. She then called someone and proceeded to lie to them by saying that "a customer is in the store and I told her I would be a minute because I'm talking to get the trainees fingerprinted" (she said NONE of this to me). She then proceeded to tell the person on the phone that she was "getting mad at this b word because of my anger issues," which just shows her total lack of customer service and abusiveness to call a customer asking for service a nasty name, all the while admitting to having anger issues. She then proceeded to tell me to leave the store or she would call the police. Needless to say, we will NEVER return and they have lost customers. Ridiculous lack of professionalism and customer service.

Rated 1.0 out of 5.0 based on 1 Client reviews